All work
Case studyPlatform · 2025

Adapt Apps: bespoke field service software, without the SaaS tax.

Adapt Apps is our productised build system for Australian trades and service businesses. We took the patterns we'd shipped over and over for clients, packaged them up, and turned six-month builds into a few weeks.

70%

less time spent on quoting and job admin for early customers

1 Truth

replacing the patchwork of spreadsheets, forms and chat threads

Weeks

from kickoff to a working app, not the usual six-month build

The problem

Most Australian field service businesses run on a stitched-up mess: a job management SaaS that almost fits, a few spreadsheets the office swears by, a WhatsApp chat for the crew, and someone's personal Gmail holding the whole thing together.

The off-the-shelf tools force you into their workflow. Build one yourself and you're staring down a six-figure quote and a year of waiting. Owners end up paying twice: once in software fees, again in the hours their team loses every week to workarounds.

What we built

Adapt Apps is a base platform we extend per customer. Auth, jobs, scheduling, quoting, invoicing, photos, signatures, the boring-but-essential stuff is already there. We then plug in and cocreate the features that make your business yours: customer forms, the safety checklists, reports your biggest client needs.

It plugs into the tools you already pay for. Jobs flow into SimPRO, invoices land in Xero, the office gets pinged in Slack, and a VAPI voice agent picks up calls nobody had time for.

How we helped
  • Sat down with the operators, not just the owner. The people doing the work always know where time goes.
  • Mapped the existing processes and identified anything that was creating friction.
  • Shipped a working app in weeks, not quarters, then iterated weekly with the team using it.
  • Wired in SimPRO, Xero and Twilio so nothing has to be re-entered by hand.
  • Trained the office on the new flow and stuck around for the messy first month.
Stack
FlutterSupabasePostgresTypeScriptSimPRO APIXero APITwilioOpenAI
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